David R. Moulton's Blog » Customer Service http://blog.moultonstudio.com Thoughts on design, technology, and a couple rants. Wed, 23 Dec 2009 13:51:15 +0000 http://wordpress.org/?v=2.9 en hourly 1 Job Scam + Job Spam http://blog.moultonstudio.com/2009/12/23/job-scam-job-spam/ http://blog.moultonstudio.com/2009/12/23/job-scam-job-spam/#comments Wed, 23 Dec 2009 13:48:20 +0000 David http://blog.moultonstudio.com/2009/12/23/job-scam-job-spam/ Once again the job scam emails have picked up. And why not, with the job market in the tank, I am sure that spamming and scamming is easier than ever. Today was the tipping point for me. I got yet another email, subject line “Re: Your Resume”. No I am not looking. No I am not interested in talking to James Randall of AMMAssociates. I am interested in how my email address got in their database. I am interested in exposing this for others. And so, my posts on job scammers are back. Starting now I am copying and pasting these into my blog (great reading right) so that maybe someone else will not get scammed.

I believe that the email (soon to be emails) below are scams.

– 12/23/2009 –

Re: Your Resume

Hello,

I’m James Randall with AMM Associates. We work with many companies
and recruiters across the US. Your email was passed along to me
through one of our affiliates.

Our network is pretty extensive and we may be able to assist you.

Our online job profiler will ensure that you are active in our
database and also email you matching jobs. Please visit
http://www.AMMAssociates.com and fill in the quick job profiler. It
takes less than 30 seconds.

You can go to the job profiler directly at:

http://www.ammassociates.com/job_profiler.cfm

There is NO FEE for our services. Our fees are generated by the
employer or 3rd party recruiter upon successful placement.

Thanks,
James Randall
AMMAssociates.com
The Recruiting Specialists

–
Visit http://funfortheunemployed.blogspot.com/2009/04/dear-james-randall-scam-spammer-at-amm.html for more info on James “the scum bag” Randall

]]> http://blog.moultonstudio.com/2009/12/23/job-scam-job-spam/feed/ 1 Twitter, Comcast and customer service done right http://blog.moultonstudio.com/2009/09/27/twitter-comcast-and-customer-service-done-right/ http://blog.moultonstudio.com/2009/09/27/twitter-comcast-and-customer-service-done-right/#comments Sun, 27 Sep 2009 04:52:50 +0000 David http://blog.moultonstudio.com/?p=124 Occasionally I’ve I taken to my blog to vent my frustration with some service or company. I try to be fair and even handed, but when I feel like I just got taken, I have a hard time being nice.

Tonight I felt that “are you kidding me” feeling as my internet connection struggled to load any of the sites that I was hoping to read, failed to stay connected when I wanted to download a little vector file and was generally awful. I knew I would never reach customer service on the phone. It’s Saturday night, I am up late and even if I did reach a real person at Comcast, they would likely have no idea how to help me. Then I remembered the last time my service go shoddy I used Twitter to reach out for help and I had been help by @comcastcares. I thought, before I get mad/disgusted/etc. Maybe @comcastcares (Frank) can help.

A couple direct messages later I have my speed back up and Frank even went the extra mile and mentioned some things to look for on my AirPort Extreme. Tap tap tap, send. Read and repeat… happy customer. Amazing how putting the right people (knows what to do to help and is willing to do so) in the right position with something as simple as Twitter can change mad/disgusted/etc to staying up late to write a blog post on how they impressed a customer. If a big faceless company like Comcast can do this, it seem to me that all the rest of us (you) can too.

On another note, I am not sure that Twitter set out to be the direct connect tool for companies and their customers looking for help, but it ads value to Twitter in my opinion. I like that if for nothing else I know I can reach Frank!

]]> http://blog.moultonstudio.com/2009/09/27/twitter-comcast-and-customer-service-done-right/feed/ 1 Remove “Branding” from Camtasia for Mac screencast http://blog.moultonstudio.com/2009/08/28/remove-branding-from-camtasia-for-mac-screencast/ http://blog.moultonstudio.com/2009/08/28/remove-branding-from-camtasia-for-mac-screencast/#comments Fri, 28 Aug 2009 20:41:42 +0000 David http://blog.moultonstudio.com/2009/08/28/remove-branding-from-camtasia-for-mac-screencast/ Noticed a tweet about this the other and figured it might be worth sharing to the broader audience.

]]> http://blog.moultonstudio.com/2009/08/28/remove-branding-from-camtasia-for-mac-screencast/feed/ 1 Great use of motion and type in this CNN video! http://blog.moultonstudio.com/2009/08/22/great-use-of-motion-and-type-in-this-cnn-video/ http://blog.moultonstudio.com/2009/08/22/great-use-of-motion-and-type-in-this-cnn-video/#comments Sun, 23 Aug 2009 01:12:09 +0000 David http://blog.moultonstudio.com/2009/08/22/great-use-of-motion-and-type-in-this-cnn-video/

]]> http://blog.moultonstudio.com/2009/08/22/great-use-of-motion-and-type-in-this-cnn-video/feed/ 1 iQ: Very cool typeface http://blog.moultonstudio.com/2009/07/26/very-cool-typeface-and-way-to-create-it/ http://blog.moultonstudio.com/2009/07/26/very-cool-typeface-and-way-to-create-it/#comments Sun, 26 Jul 2009 20:38:22 +0000 David http://blog.moultonstudio.com/2009/07/26/very-cool-typeface-and-way-to-create-it/ Take a look at how the new iQ font was created.

Watch a video on how iQ was created.
http://nl.toyota.be/cars/new_cars/iq/iq_font.aspx

]]> http://blog.moultonstudio.com/2009/07/26/very-cool-typeface-and-way-to-create-it/feed/ 2 jQuery tutorials http://blog.moultonstudio.com/2009/06/28/jquery-tutorials/ http://blog.moultonstudio.com/2009/06/28/jquery-tutorials/#comments Mon, 29 Jun 2009 00:18:43 +0000 David http://blog.moultonstudio.com/?p=107 I want to be better at jQuery. I am working to become better, but its been tough for me. I can articulate what I want to happen, and if there is a prefab version, normally I can tweak it to do just about what I want. If I need something custom, something that actually works like I want, I am stuck. As things stand right now, I am dependent on the skills of developers that are MUCH better at writing code than I am. That is not where I want to be so I am seeking tutorials.

I’ve found a number of tutorials that are helpful, but until recently, nothing that went back far enough to help me understand where to start…
“jQuery for Absolute Beginners” Video Series is just what I needed. Jeffery does an insanely wonderful job of starting at the beginning and walking me/us through the processes. I am wondering if there are more sites with content like this. Have a suggestion? Please let me know.

]]> http://blog.moultonstudio.com/2009/06/28/jquery-tutorials/feed/ 1 Seth Godin is awesome. http://blog.moultonstudio.com/2008/12/27/seth-godin/ http://blog.moultonstudio.com/2008/12/27/seth-godin/#comments Sat, 27 Dec 2008 04:30:17 +0000 David http://blog.moultonstudio.com/?p=93 Tonight I decided that I should send Mr. Godin an email, thanking him for always finding time to post thought provoking ideas on his blog. I always find his posts interesting and relevent. The thing that struck me tonight was that he emailed me back. (Wow) Within a couple hours. (You kidding?) With a short, but genuine note. (Impressed sigh). Seth is exactly what he asks us to be and it really is awesome.

]]> http://blog.moultonstudio.com/2008/12/27/seth-godin/feed/ 0